This page explains our privacy policy and how we will use and protect any information about you that you give us when you visit this website or use our services.
Under the GDPR, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.
We collect three kinds of information from visitors to the A Handy Hand website: enquiries submitted through our online contact and quote request forms, customer feedback and reviews, and site usage information using cookies, log files and page tagging techniques including JavaScript.
We use Google Analytics (GA4) to monitor visitor activities and their behaviour on our website. No personal or sensitive data is captured from visitors through this method.
Cookies are small text files that are often created when you visit a website and which are stored in the cookie directory of your computer. A cookie is created when you visit the A Handy Hand website.
Our website uses both permanent cookies and session cookies. The permanent cookie stores a random number on your computer to help us count the number of times users return to our site. The session cookie lets us know which pages within our site you visit. Permanent cookies do not expire when you leave our website and may be used on subsequent visits to the site. Session cookies expire when you leave our website or switch off your computer.
The cookie, whether permanent or session, does not contain any personal information about you and it cannot be used to identify an individual user.
You can set your browser not to accept cookies. If you do not know how to do this, contact us with details of the type of browser you are using and we will do our best to help.
Log files record visitors’ use of the site. We can collect information about site usage from the data contained in these logs which we obtain from third parties. Log files do not contain any personal information and they are not used to identify any individual patterns of use of the site.
We use JavaScript to aggregate and analyse customer usage patterns on our website. This provides us with data on usability and behaviour. We use this information to make improvements to the layout of the website and to the information in it. This does not collect any personal or identifiable information about users.
We sometimes tag pages on this website during promotion campaigns using pixel tags, which are sometimes called spotlight tags or web beacons. These tags enable us to find out which advertisements are successful in bringing users to our website. With this technology, the information that we collect and share is anonymous and not personally identifiable.
You can disable JavaScript on your computer. If you would like advice on how to disable JavaScript please contact us with details about the type of browser you use and we will do our best to help. Disabling JavaScript should not affect your ability to access our website.
We do not pass on any personal information you have given us to any other site.
The A Handy Hand website contains links to other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any other sites which collect personal information about you.
Where you are directed to our website from another site, we may receive personal information relating to you from that site. You should read the privacy policies applicable to such sites as these will govern the use of any personal information that you provide when accessing such sites and which is provided to A Handy Hand.
If you wish to see our records of any correspondence you have sent to us, or if you have a query or complaint about this privacy policy or about the site, you can contact us by email at info@ahandyhand.co.uk or call us on 020 8103 5151.
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.
A Handy Hand Ltd
www.ahandyhand.co.uk | info@ahandyhand.co.uk
020 8103 5151 | 07304 167276